Returns & Exchange Policy

RETURN POLICY 

  1. WE ACCEPT RETURNS & EXCHANGES FOR ITEMS DAMAGED IN TRANSIT.

EXCHANGES

  1. TO BE ELIGIBLE FOR AN EXCHANGE, YOU MUST FIRST EMAIL US AT I3ESSENTIALMARKETING@GMAIL.COM TO ALERT US OF THE DAMAGE, THEN RETURN THE DAMAGED ITEM(S) TO US. UPON RECEIPT OF THE DAMAGED ITEM WE WILL SHIP OUT A REPLACEMENT.
  2. WE WILL NOT EXCHANGE CLOTHING WITH OBVIOUS SIGNS OF MISUSE OR WITH MISSING TAGS.
  3. ANY ITEM NOT IN ITS ORIGINAL CONDITION, IS DAMAGED OR MISSING PARTS FOR REASONS NOT DUE TO OUR ERROR WILL NOT BE ELIGIBLE FOR EXCHANGE.

EXCHANGES 

  1. WE ONLY REPLACE ITEMS IF THEY ARE DEFECTIVE OR DAMAGED. IF YOU NEED TO EXCHANGE IT FOR THE SAME ITEM, SEND AN EMAIL TO I3ESSENTIALMARKETING@GMAIL.COM AND RETURN YOUR DEFECTIVE ITEM TO US. ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR EXCHANGE. IF YOU ARE APPROVED, THEN YOUR REPLACEMENT WILL BE PROCESSED.

 SHIPPING 

  1. TO RETURN YOUR PRODUCT, YOU SHOULD CONTACT US PRIOR TO SHIPPING THE ITEM.
  2. YOU WILL BE RESPONSIBLE FOR PAYING FOR SHIPPING COSTS FOR RETURNING YOUR ITEM. SHIPPING COSTS ARE NON-REFUNDABLE.
  3. IF YOU ARE SHIPPING AN ITEM OVER $75, YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE. WE DON’T GUARANTEE THAT WE WILL RECEIVE YOUR RETURNED ITEM.

 

LOST OR STOLEN PACKAGES

  1. I3ESSENTIAL IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES CONFIRMED TO BE DELIVERED TO THE ADDRESS ENTERED FOR AN ORDER. UPON INQUIRY, I3ESSENTIAL WILL CONFIRM DELIVERY TO THE ADDRESS PROVIDED, DATE OF DELIVERY, TRACKING INFORMATION AND SHIPPING CARRIER INFORMATION FOR THE CUSTOMER TO INVESTIGATE.